Are there any setup charges?
No. You simply pay as you go on a month to month basis. We want you to have the best, most complete software available without the major risk required by most of our competitors.
What other charges are there?
If you will be printing your own insurance forms, then there are no other charges. But most practices take advantage of the electronic connection to insurance companies that is built into our software. In fact, this is one of the best features of the program. We charge an incredibly low $0.22 per electronic claim. If a particular insurance company does not yet accept electronic claims, we will automatically drop the claim to paper. That is, we will print and mail the claim for you, postage included! Each claim can have up to 6 charges. The cost for claims sent to the clearinghouse that drop to paper is just 0.44 per claim. Compare these prices to your cost if you mailed the claims yourself. You would pay $0.44 just for the stamp. Then, add the cost of the insurance form, envelope, toner for the printer, the cost of the printer, and the cost of the labor to do all of that work. Let us handle all of your insurance claims. You will save money, receive money back faster, and have proof that you actually sent the claim to the insurance company.
Can you also print and mail our Patient Statements?
Absolutely. Just like we can handle the printing and mailing of your printed insurance claims (explained above), we can also do this for your Patient Statements. We print the statements, stuff them in attractive envelopes, and mail them for you, for just .66 per statement, postage included! This service will save you a lot of time and money.
Is there a long-term contract?
No. You simply pay the monthly fee, plus the low per claim charge just for the services you use. Also, you can cancel your account at any time.
Is your price per provider, or per user?
We charge a subscription fee based upon the number of active billing providers set up on your account. We charge a flat rate of $19.95 per month per billing provider. There is no additional charge for interns, residents, assistants, etc, whose services are billed under another billing provider. Also, there are no additional per user charges. You can have as many users as you need.
How do I pay the monthly fees? How does this work?
When you register, you will be asked to enter a valid credit card. We currently accept PayPal, Visa, MasterCard, Discover, and American Express. The charge at registration is $19.95. That covers the first month for the first billing provider. You will then be charged on approximately the same day of each subsequent month based on the number of billing providers and the amount of claims and statements submitted to the Clearinghouse.
How do I get customer support?
We pride ourselves on customer support. During the first 30 days, we help you with all aspects of the setup process. We will have you up and running in no time. In fact, in just a couple of hours, we can actually walk you through the scheduling and electronic billing of your first few patients. In addition, we offer convenient self service customer support resources at no additional charge with every subscription. This includes online video help, and an easy to read user’s manual. If you require additional help from us, we offer premium support plans. Typically, our customers will upgrade to a premium support plan if they have ongoing training questions or if they require electronic claims assistance and need to receive regular help.
Where can we review your terms of service, privacy policy and HIPAA agreement?
Here are our Terms of Service, Privacy Policy, and HIPAA Agreement.
What are the system requirements?
Since the entire program and all of your data is hosted on our servers, all you need is an internet connection such as DSL, cable modem, or T1, or even a PDA cell phone! You do not need expensive hardware or software!
How do you handle data security and backups?
Your data is kept safe and backed up on a daily basis in multiple locations. If you would feel better having copies of your main data files, we also give you the option to export your data to an Excel spreadsheet and download it to your own computer at any time. See our Security Notice for more information.
